RETURN AUTHORIZATION NUMBERS/PROCEDURE
All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Products such as antennas and satellite dishes which require installation are NOT eligible for return once installed. Please do not tape or write anything on the item or the package. We will charge you for replacement of damaged, altered missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
No goods will be accepted for exchange or return without authorization.
Please note that Warranty Extensions that have not been filled-out (or completed on-line or via telephone) are returnable only when we accept the original merchandise for return.
DAMAGED & SHORT SHIPMENTS
Advise the carrier’s representative that there is
physical damage (or a shortage) and note the damage (or shortage) on the airbill
(all damage/shortage must be stated on the airbill, no damage/shortage claims
are accepted AFTER the delivery has been made).
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